This City Council brought the parking meter services in-house and had a tight deadline to upskill all key staff.

This meant creating training on how to carry out the job and developing documentation and training on the legislation to an entirely new team.

We were thrilled to help with this project. We provided Associate Scott, a guru at technical writing, to write the manual, and two instructional designers, Carol and Andy, to design the training and develop the training material.

Despite the tight time frames this team worked really well with the council team and managed to create effective training and documentation that achieved their goals.

Feedback from the client is that the Associate who wrote the technical documents was the “best contractor that they’d ever had”. He was flexible, professional and despite a difficult environment he did a fantastic job. Nice work Scott!

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